Frequently Asked Questions


How can I change my user name, password, or contact information?
Click the "Your Account" text link at the very top of every page. This will take you to a form which is filled in with the information you submitted when you signed up (or from the information received from the School District website). Change any information and click the "Update Account Information" button.


Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
   Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.

How do I return unworn merchandise?

-Will gladly exchange merchandise not worn. Refunds can only be issued through LSSD which may take up to 30 days.

-LSHS Email lshs_cove@lkstevens.wednet.edu with the subject "Return". Be sure to include your name and receipt #. A representative will respond with instructions.

-CAVELERO Email CAV_hayshack@lkstevens.wednet.edu with the subject "Return" or call 425-335-1630 ext. 3818. A representative will respond with instructions.